Privacy Policy


eLease Financial Corporation is focused on the protection of all Personal Information collected through the course of conducting business.

Within this Privacy Agreement, ‘Company’, ‘we’, ‘our’, ‘us’, refers to eLease. ‘You’ and ‘your’ refers to each customer, lessee, debtor, guarantor or power of attorney, if applicable. The term ‘Personal Information’ refers to information in any form about an identifiable individual (e.g. Contact information, account numbers or details such as age, marital status, and financial information). The company is accountable for all personal information in our possession.


Collecting Your Personal Information

Personal Information may be collected from you directly, and from other sources outside our organization including, but not limited to; government agencies, registries, law enforcement authorities, public records, credit reporting agencies, other financial institutions, service providers, agents and organizations with whom you have arrangements or in accordance with their respective terms and conditions and/or privacy policies or any other source with your consent or as permitted or required by law. This information may be obtained by telephone, in writing or electronically. For legal entities such as businesses, partnerships, trusts, estates or other organizations, we may collect information from each authorized person, partner, trustee and executor, as appropriate.
You authorize the collection of Personal Information from these sources, and where applicable, you authorize these sources to provide us your Personal Information.
When you apply for, provide a guarantee in respect of, or use any product or service from us, and while you are our current or former client, or act on behalf of one, we may collect and confirm Personal Information such as:

  • Information establishing your identification (such as your name, address, email address, mobile telephone number and other identification documents required or permitted by law);

  • Information to authenticate your identity such as knowledge-based information (i.e. username, password and account information), biometric information (i.e. signature, fingerprint and voiceprint), device information (i.e. device model, browser type and activity, Ip address, security cookie and approximate physical location of device);

  • Information about your financial status including your employment history, annual income, assets, liability and credit history;

  • Information reflecting your business dealings with us;

  • Information about your transactions, including account activity and payment history;

  • Information about beneficial owners, intermediates and other parties, which is required or permitted by law

  • Additional information may be requested to help us determine your eligibility for products and services that we may offer.


Acquiring Consent

eLease can and may obtain your consent to collect, use and share your Personal Information. Depending on the situation, we may obtain your consent in different ways, including but not limited to:

  • Verbally
  • Electronically
  • In Writing

Express consent may be obtained verbally, electronically or in writing. Implied consent may be obtained through your use of a product, or when you approach eLease to obtain information, inquire about or apply for products, or services from us.


Using Personal Information

We may use your Personal Information for the following purposes communicated to you at the time of collection or in your agreement(s) with us, including to:

  • Verify your identity and authenticate when you contact us, or we contact you;
  • Evaluate your current and ongoing creditworthiness, including obtaining credit reports;
  • Evaluate and process your application, account, transaction and reports;
  • Set up your accounts and/or agreements with us and provide ongoing service;
  • Provide you with products and services you have requested;
  • Communicate with you, including response to your inquiries;
  • Understand your product and service requirements;
  • Market a product or service, either directly or through an arms-length service provider, partner or third party;
  • Determine your eligibility for some of our products and services, and offer same to you;
  • Help manage and assess our risks, operations and relationship with you;
  • Prevent, detect or investigate fraud or criminal activity;
  • Collect amounts owing to us;
  • Maintain the accuracy and integrity of information held by a credit reporting agency; and
  • Comply with legal, regulatory, governmental and contractual requirements.

We may also use your Personal Information for other purposes with your consent or as permitted or required by law.


Sharing Your Personal Information

We may share your Personal Information:

  • With our employees, agents, service providers and any other entities that perform services on our behalf (collectively, ‘service providers’). You acknowledge that some of our service providers may be located outside of Canada and as such your Personal Information may be accessible to governmental, national security and regulatory authorities in accordance with the laws of these jurisdictions;
  • With credit reporting organizations, such as credit bureau agencies;
  • With other organizations or agents with whom you have arrangements and to whom you have provided consent (express or implied) directly;
  • With other financial institutions to process payments or to verify information such as your identity;
  • With payment card networks in order to operate or administer the payment card system that may support the products, services or accounts you may have with us;
  • In response to a court order, search warrant or other demand or request we believe to be valid;
  • To meet requests for information from regulators;
  • To satisfy legal, audit, insurance, self-regulatory and regulatory requirements applicable to us;
  • In any negotiations for the sale or assignment or proposed sale or assignment of all or part of our business or assets and to our successors and assigns who may use the information for similar purposes as those described in this Agreement;
  • To other parties connected with your account, as applicable (e.g. co-lessees/co-debtors, guarantors, powers of attorney and other people specifically associated with the products and/or services you have with us);
  • To help us collect a debt or enforce an obligation owed to us by you;
  • With any person or organization, including an investigative body, in order to: prevent, detect or suppress financial abuse, fraud, criminal activity, protect our assets and interests, assist us with any internal or external investigation into potentially illegal or suspicious activity or manage, defend or settle any actual or potential loss;
  • With your consent, to any other party;
  • Where permitted or required by law.

We do not sell the names or other Personal Information of our customers, in exception to related companies, we do not disclose the names or other Personal Information of our customers to other companies without consent, unless required or permitted by law. Over time, we may buy new businesses or sell some of our businesses. Accordingly, Personal Information associated with any agreements, accounts, products or services of the business being purchased or sold will be transferred as a business asset to the new business owner. New businesses purchased by us will come to be treated as a related company to us under this Agreement.

We may use affiliates or other companies to provide services on our behalf such as data processing, account administration, analytics and marketing. Such companies will be given only the Personal Information needed to perform those services and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes. We have or will have contracts in place holding these companies to the same standards of confidentiality by which we are governed herein.


Collection, Use and Sharing

Verification of Information: We may verify your Personal Information with credit bureaus, credit insurers, third party verification services, registries, financial service industry databases, investigative bodies, your employer, personal references and other lenders or financial institutions.

Privacy Agreement Credit Consent: We may use, obtain, verify, share and exchange credit and other information about you with others (including credit bureaus, insurers, registries and other persons with whom you may have financial dealings, as well as any other person as may be permitted or required by law) at the time of your application, at any time during the application process and on an ongoing basis while you are a customer or otherwise have ongoing obligations to us, and for the purposes of evaluating your current and ongoing creditworthiness and maintaining your credit history.

Defaults: If your lease/loan/agreement with us is in default, we may release your Personal Information to collection agencies, the originating broker or other third parties as necessary for the purposes of assisting in collecting the debt. We will limit the amount and type of Personal Information disclosed to that which is necessary to facilitate our collection efforts.

Communications: We may monitor and/or record any communications between you and our representatives (e.g., telephone discussions, email conversations, online chat) for accuracy, service quality, training and security purposes, our mutual protection, to enhance our customer service and as otherwise may be required or permitted by law. We may communicate with you through various channels including telephone, computer, mail or mobile applications or by other electronic means, using the contact information you have provided.


Protecting Information

eLease regularly review and audit our procedures and security measures to ensure that they are effective and appropriate for handling sensitive information.

The company has implemented safeguards, both technological and physical, to protect the security of your Personal Information. These safeguards are intended to protect the security of your Personal Information against: loss, theft, and against unauthorized access, disclosure, copying, use or modification.

Authorized employees, agents and representatives will have access to your Personal Information in order to perform their job functions.  


Retaining Personal Information

We will retain your Personal Information if it is required for the reasons it was collected. When your personal information is no longer required, we will securely eliminate it or convert it to an anonymous form.


Accessing and Updating Personal Information

You are responsible for advising eLease of any changes, inaccuracies or omissions to your Personal information, including but not limited to:

  • Name
  • Address
  • Telephone numbers
  • Current address

Changes, inaccuracies or omissions must be reported to eLease for amendment immediately to update our records. Requests must be accompanied by identity verification. Responses to access your data will be processed within thirty (30) days of receiving all necessary information, or you will be advised of additional information requirements.

Subject to certain contractual and legal restrictions as well as reasonable notice, you may request access to or correction of the Personal Information we hold about you at any time.


Respecting Your Privacy Preference

Your social insurance number may be collected and shared for identity verification, credit adjudication and credit reporting. Obtaining and using your SIN allows us to accurately maintain your Personal Information from other individuals. You may choose not to provide your SIN to assist with credit reporting and identification, however you may not refuse to withdraw your consent for purposes required by law.


Changing this Agreement

This Agreement may be amended from time to time in accordance with changes in legislation or other issues that may arise. If changes are required, they will be posted on our website in a reasonable time. If we intend to use or disclose your Personal Information for purposes materially different from what is described in this Agreement, we will take immediate steps to notify you.
We encourage you to review the Privacy Agreement whenever dealing with us to ensure you are up to date about our information practices.

eLease Financial Corporation Privacy Agreement, August 2020.